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Returns (Online & Telephone purchases)

For online purchases emails with questions regarding authenticity, condition, etc. must be made before purchase. If you would simply like to return an item, we will of course offer you a full refund (minus the shipping charges) as long as:

You notify No.38 by email of the intent to return within 24 hours of receiving the item.

The item must be returned to No.38, Dunville Avenue, Ranelagh, Dublin 6, within 7 days of purchase. Please note we are not responsible for return shipping charges. We recommend you use registered post and get a tracking number for the item to ensure delivery, we can not offer any refund to items that have not been delivered.

The returned item must be unworn / unused with the original tags attached. We can not accept returns where the seal has been broken on the tags.

The returned item is in the original condition when it was purchased / shipped. If you notice an item has been damaged please take a photo and email it to us within 24 hours of purchase. present at the delivery address to sign for the item.

There is no exchange on earrings. This is for hygiene reasons and does not affect your statutory rights.

Returns (InStore)

Please note the all in-store purchases are final so please make sure that you are 100% satisfied with the item before purchasing / leaving the store. Where in-store collection from online sales are arranged, please make sure that pickups are collected within 3 days of purchase. Again if you have any queries on returns please contact us on Thank you.